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Privacy Policy




When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This is solely for the purpose of contacting you to arrange delivery and/or payment. Beyond this, we will not contact you unless you specifically request us to.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Pakenham Mattresses uses this information to monitor website traffic for statistical purposes in order to evaluate our online advertising.  Google Analytics converts your IP address into a unique identity for display on its interface. Pakenham Mattresses cannot identify you, or contact you using this information. Nor would we even if we could. 

Email marketing. We don't do this. You will only be contacted about specific orders you have placed.


How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at steve@pakenhammattresses.com.au or mailing us at: Pakenham Mattresses Unit 2, 6 Venture Way, Pakenham, VIC, 3810, Australia 5940-1444


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


If you choose to pay by EFTPOS, either in store or upon delivery, Pakenham Mattresses does not store your card information. 

Pakenham Mattresses's merchant services provider, or Paypal Express, collects the necessary information to complete the transaction, and does not share this information with Pakenham Mattresses.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Any information which you provide to Pakenham Mattresses  is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  

Online payments are processed by Paypal subject to Paypals terms and conditions and your financial details are not provided to Pakenham Mattresses.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at steve@pakenhammattresses.com.au or by mail at

Pakenham Mattresses, Privacy Compliance Officer, PO Box 465 Pakenham, VIC, 3810.